Despite all the advances in technology and internet infrastructure, there are instances when your calls just do not sound right. Given the number of components involved, several things can go wrong, making it difficult to troubleshoot your VoIP connection. Start off by configuring your router for optimal VoIP performance. However, often times the problem lies...

Read More

Today, we continue our discussion on improving the quality of your VoIP experience. In our earlier article on trouble shooting your VoIP connection, we discussed the importance of our Internet connection in determining the quality of your VoIP experience. However, we brushed some details under the carpet. In this post, we will explore some of...

Read More

There are several factors that influence the quality of our VoIP experience, including (but not limited to) our Internet speed, ISP VoIP shaping activities (e.g., blocking SIP ports), voice codecs, VoIP hardware (ATA) or software (SIP or soft phone), other networking equipments like routers, etc. While the Internet connection quality receives lot of attention, the...

Read More

Over the past few days, I have spent fair amount of time assisting readers in troubleshooting their VoIP service setup. Over the period, I realized that most of the steps required are generic and hence I decided to put together this VoIP troubleshooting guide. If you are having problems with your VoIP calls, SIP phone,...

Read More