How many times have you called a company to speak with a customer service agent only to be greeted by the sweetest computer voice – “Please listen carefully as our menu options have changed”. Arrgghhh!!! You patiently keep pressing 1s or 2s only to be lost in the ever so complicated phone menu. I am...

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The more things change, the more they remain the same! In the good ol’ days when you dialed any company, you would be greeted by a friendly voice. Not any more, today when you dial any company you are greeted by a computer (trying to replace a human). As many of you would have experienced,...

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