By Alok Saboo on July 6th, 2012
Despite all the advances in technology and internet infrastructure, there are instances when your calls just do not sound right. Given the number of components involved, several things can go wrong, making it difficult to troubleshoot your VoIP connection. Start off by configuring your router for optimal VoIP performance. However, often times the problem lies with the internet connection. Today, we look at MegaPath’s Speed Test Plus tool that will provide the necessary information to diagnose your internet connection.
Carrying out the test is very simple. Just visit the Speed Test Plus page, select the city (it automatically selects the closest city), and then start the test by choosing whether you are testing from a business or residence.
In addition to the download and upload speed tests, it also tests for packet loss, latency, and jitter that are important determinants of your VoIP call quality.
For acceptable call quality, packet loss should be less than 1%, latency should be less than 200ms, and jitter should be less than 5ms. You do not have to remember these thresholds as the results are presented in a visual format. As long as you are in the green portion, you should be fine. Once all the tests are over, you get an overall summary of the results.
Again, green indicates that your internet connection is reliable and should be able to handle VoIP traffic. It is a good idea to run such tests multiple times at different times of the day to get a better picture. You may also want to try a completely different tool to troubleshoot your VoIP connection. These tests should enable you to identify the cause of your poor call quality and take appropriate actions.
What other tools do you use to improve your VoIP quality?