Axvoice vs. ViaTalk – Two home phone services compared

By Alok Saboo on March 28th, 2011

Residential VoIP service or home phone service is a great option for users who make lot of calls, prefer to use a traditional phone, and are not comfortable messing around with their ATAs. There are several residential VoIP providers and it may become onerous to choose the right service. This post is intended to help you in that decision process.

I have been using internet phone service for many years. Ever since its inception, I have tried a lot of different services available out there. Today, I am going to compare two of the leading VoIP providers in the industry – Axvoice and ViaTalk – and see what they offer to their phone service subscribers.

Service features

Often times, newbie customers don’t really look at the features but instead count the number of service features available to them. The key here is to not actually see the feature count but instead look at your own calling needs and find them in the features offered. You have to match your requirements with what is made available to you.

Both Axvoice and ViaTalk offer basic as well as advanced features. In terms of features, I found no difference in any of these VoIP providers. Many of the features mentioned as advanced by ViaTalk were listed in basic features of Axvoice, so they are both equal in terms of the features they offer. However, there exists a slight twist, where due credit should be given to Axvoice. ViaTalk offers BYOD (Bring Your Own Equipment) option only in a separate plan and not in every plan. Axvoice on the other hand, offers BYOD option in every plan as a feature, so you have a lot of different choices available when it comes to having BYOD in your service. This makes Axvoice a much more cost effective and customer conscious service as it does not compel its customers to invest into its equipment instead it gives them the option to opt for it or keep using the VoIP equipment of their previous VoIP provider.

Winner: Axvoice

International calling rates

Callers that have to make international calls will however find significant differences between the calling rates of both the services. When it comes to call rates abroad, Axvoice is a lot less costly when compared to ViaTalk. First of all, Axvoice supports calls to a lot of destinations worldwide. Secondly, when you compare Axvoice’s international calling rates with any leading VoIP service, you will find them the most competitive. Here is a comparative table to show you the real difference.

Winner: Axvoice

Voice quality

Voice quality is something that a lot of people confuse with the internet phone service only. There are many issues that make a voice quality better or worse. Internet connection speed also plays a vital role in getting the best voice quality. I happen to have used both Axvoice and ViaTalk as I already mentioned. There weren’t any problems while talking, using any of these services. Voice was crystal clear and connecting went very smooth. I did not have any of the usual VoIP issues of disconnections, interruptions or voice cracking, that I usually experience using other average internet phone services.

Winner: None

Service reliability

Customer reviews speak volumes about the reliability of any service. Despite of using both these services myself, I usually get customer endorsement as well to be on the safer side. My search through the different available customer opinions regarding these VoIP services brought me to the conclusion that Axvoice and ViaTalk both offer extremely reliable phone service and their quality as well as dependability deserves to be applauded.

Winner: None

Calling plans

Depth in calling plans is an important consideration for the phone users. Axvoice and ViaTalk offer plans for both businesses as well as individuals. Axvoice offers plans on the basis of the phone usage. Residential plans of Axvoice are segregated into residential and international plans. ViaTalk offers plan on the basis of the calling minutes. Both service providers offer comprehensive calling plans, full of exotic calling features. No one service lags behind in terms of the plans offered.

Winner: None

Conclusion

Axvoice and ViaTalk are both excellent internet phone services and will serve you well. The major differences are in terms of international calling rates and BYOD (Bring Your Own Device) option. If these options are important to you, you may be better served by Axvoice.

This post is contributed by Zach Ripples. Zach loves to blog about VoIP technology and at present writes for Axvoice – Home Phone Service Provider for the US and Canada.

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http://truvoipbuzz.com Alok Saboo

Isn’t it what Zach concluded – Axvoice is cheaper than ViaTalk.
Dameon

I would say most of the providers keep things in balance. If they are decreasing their prices from one end, they would definitely try to get benefit from some other side.
- http://truvoipbuzz.com Alok Saboo
  
  I agree….they are here to make money in the end!!
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