uVoIPit – Cheap International VoIP calling card service [Review]

By Alok Saboo on April 10th, 2010

Here at TruVoIPBuzz, I am always on a look out for a new VoIP services that show some promise. The objective is two fold:

Make you aware of options that you have, and
Help young VoIP companies to get their feet off the ground.

uVoIPit

uVoIPit Call Rates

uVoIPit has some great international calling rates. You can find the entire rate list here, but I have reproduced the rates to a few popular destinations below (rates are in US cents).

Destination	Rate	Destination	Rate	Destination	Rate
India	0.015	Bangladesh	0.033	Pakistan	0.05
Philippines	0.09	Haiti	0.161	Cameroon	0.132
Germany	0.013	Canada	0.009	USA	0.01
Poland	0.058	Nepal	0.055	Brazil	0.024
China	0.012	Australia	0.07	Dominican Republic	0.036

As you can see some of these rates are very good (almost closing in on Betamax ultra cheap calling rates). But given the lack of support, incorrect billing, and payment issues with Betamax (not able to use Paypal or Credit Cards), I encourage you to try other more reliable providers. Given the above rates, I would suggest that you consider uVoIPit as an option.

More importantly, you can start your account with a minimum amount of $2.5 only, so there is virtually no risk. uVoIPit only charges for your talk time and there are no hidden charges, monthly account fees, etc. You can use Paypal, eCheck, or your credit cards to recharge your account.

uVoIP Features

In addition to the great rates, uVoIPit offers other features worth noting. You can access your uVoIPit account using any SIP hardware or soft phone. You can also configure the SIP/IAX settings on your mobile SIP client and use it on your smart phone. The SIP settings are:

SIP/IAX Domain : 206.123.101.97

uVoIPit also provides IAX support, you can use the same domain in your IAX domain name.

uVoIPit also provides local access numbers allowing you to use it as a calling card service. Just dial the local access number and follow the prompts and you will be connected to the other party. You can save the numbers that you usually use to make calls so that you can use the PINless dialing feature. You can also follow our tutorial to automate the calling card calling process.

Finally, if you are in one of the countries where VoIP is restricted by your ISP, uVoIPit also provides proxy server to bypass the ISP restriction on VoIP.

Conclusions

The call quality is decent and you will have no reasons to complaint. The service is easy to use and offers lots of options. Although in my tests, I had some problems with the access numbers initially, but then got it working. uVoIPit does not transmit the caller ID on SIP, although it transmits the caller-ID if you use the local access number. Overall it is an option worth considering (considering that you are only risking $2.5, this is a no-brainer).

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http://www.axvoice.com VoIP Phone Service

VoIP international calls are very affordable and excite me altogether since I have family and friends in various parts of the world. With VoIP, I am able to call them for longer hours at very less rates.
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Feyisayo

I registered with uvoipit and I cannot call anywhere.
http://truvoipbuzz.com Alok Saboo

Thanks for sharing the feedback, did you get in touch with the uVoIPit support?
http://www.uvoipit.com uVOIPit

Dear customer,

Please contact support if you have any issues. The most common issue is that you are most likely dialing with a 00, 011, or +. Please try without the international prefix and just do country code then number.

Thanks
GIDDY

THIS IS A SCAM, I REGISTERED WITH THEM I CANNOT CALL ANYWHERE, THEY REFUSE REFUND MY MONEY AND CLOSED MY ACCOUNT.
PLEASE DO NOT USE THEM.
http://truvoipbuzz.com Alok Saboo

Thanks for sharing the feedback….
http://www.uvoipit.com uVOIPit

Giddy,

How can we be scam? we respond to customer requests and are there when needed. We have not received a single email to support from you? We never received any refund request from you. We are a US Based LLC sir, we are legit. We do not joke around.

The basic reason people cannot call is because they append a 00, 011, or + in front of the phone number being dialed. That will not work. If you want a refund email or send a support ticket, we will take care of it in matter of a few hours.

Thanks
- The_knight36
  
  I am the customer of uvoipit and since many days I am not able use this service to call any number. I tried to check my account on the computer it comes with error 404 and 403 which says the webpage you are trying to access is not available. Contact the webmaster. I believe this company has closed and will do a fruad by hacking our card details.
  - http://truvoipbuzz.com Alok Saboo
    
    You are right….looks like there are some issues with the website. Hope it is not permanent…
GIDDY

THIS IS A SCAM, I REGISTERED WITH THEM I CANNOT CALL ANYWHERE, THEY REFUSE REFUND MY MONEY AND CLOSED MY ACCOUNT.
PLEASE DO NOT USE THEM.
http://truvoipbuzz.com Alok Saboo

Thanks for sharing the feedback….
http://www.uvoipit.com uVOIPit

Giddy,

How can we be scam? we respond to customer requests and are there when needed. We have not received a single email to support from you? We never received any refund request from you. We are a US Based LLC sir, we are legit. We do not joke around.

The basic reason people cannot call is because they append a 00, 011, or + in front of the phone number being dialed. That will not work. If you want a refund email or send a support ticket, we will take care of it in matter of a few hours.

Thanks
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John Forde

Scam. Simple as that. I only bought 5euros. Stay away from them.
http://truvoipbuzz.com Alok Saboo

John, thanks for sharing your feedback…much appreciated!!
Jk

OK, my account now works! Just rang India mobile for 30c (Euro) for 27 mins. If this continues I am more than happy to retract my negative 'scam' review but only if call quality, availability and value continue.

If there is a delay in setting up accounts and allowing people to use their bought credit and this is normal practice uvoipit had better communicate this loud and clear on their set-up page because otherwise bona fide customers are left wondering about their integrity.

To be continued…
http://truvoipbuzz.com Alok Saboo

I am glad that you got it working
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Jazzpowered

I have been trying to make phone calls to Cuba and it only worked briefly for the first day. After that I added $20 USD through Paypal ($10 + $10) but the service does not work anymore.

I am trying to contact their customer service but they do not respond. I even emailed them to support@uvoipit.com and nothing.

Now I am stuck with a balance of $24 USD and no one offering support. I want my money back!
- http://truvoipbuzz.com Alok Saboo
  
  Sorry to hear that. I only hope that someone from uVoIPit is listening to this and takes care of the issue…
The_knight36

uvoipit almost closed the buisness, I am not able to access my account and even it is not looging in my pc.
- http://truvoipbuzz.com Alok Saboo
  
  Thanks for the heads up, will be useful to fellow readers!!
Sam

I used their service it worked great about a month ago, But all of the sudden they went down, Few days ago their website wasn’t even working. Now half of their website contents aren’t working. X lite logs in and access the account but it won’t make a call. Even if I use the local usa number and enter my pin it picks up my balance but won’t make a call not even in USA. So as far as registering for them I wouldn’t suggest it. But You can call your credit card company and have them refund you or contact paypal, If more than 1 person contacts paypal and complain they will refund everyone’s money. I only have $2 balance left so I’m not worried but for those of you who paid a lot I do suggest that. Also I would post your experience here so just like me searching on google someone else could get to this page and read before buying their service and falling for their trap.
- John @ uVOIPit
  
  Hello,
  
  This is John from uVOIPit. Thank you for your kind comments.
  
  As for our site being down, this is a big headache for us too as we received a series of attacks on our service.
  
  We can assure you that now we are live and ready. Also if anyone feels like they are not satisfied, we will refund there current balance.
  
  Please try our service at least before making decisions.
  
  Regards,
  
  uVOIPit Team.
  - http://truvoipbuzz.com Alok Saboo
    
    Thanks John for stopping by!! However, as you can see from the comments, people are not entirely happy with uVoIPit. Given that there are other options available with comparable or better features, you need to offer something compelling for your customers to stick around.
  - Arshad
    
    Its wrong, neither we cant make a call nor we get a response from you. I left 3 msgs in my account but you dont respond. I cant make even U.S. domestic call. I dont dial 011 or 00 before area code.
    IF YOU ARE SINCERE, GIVE A BOLD NOTE ON YOUR SITE ABOUT YOUR STATUS AND RESPOND TO THE EMIALS.
Hexalite2k5

Their service basically does not work. Don’t waste your money. For more than a month both their website and sip servers have been down. They never answer emails. Now their site is up but calls still do not work. Even when calls did go through the service was intermittent. Quality was good, but that doesn’t really matter if you cannot make calls. There were other issues also. I was getting charged for calls that failed. I emailed them but got no reply. There a quite a few US number that were impossible to call even though I could call from my call phone. If you value your money and time, STAY AWAY.
- http://truvoipbuzz.com Alok Saboo
  
  Thanks for the note, appreciated!!
Sprasad Jg

I want to make comment about Uvoipit. These peple are just cheating people.
I have registered some times back. When you register your voip works fine. Problem starts from next day. You wont make outgoing calls you will get error as ” Please check your number or call declined”. Support is very poor. After raising trouble ticket you will get automated mail, our support people will get back to you in 48 hours. Still your problem wont be solved. Some times they will send you message our servers are attacked or upgrading to new versions. After that still your voip wont works. Finally I recommend people ” Not to use Uvoipit”. Its fake site.
- http://truvoipbuzz.com Alok Saboo
  
  Thanks for the note…this will surely help fellow readers. There have been lot of complaints about uVoIPit and I hope that consumers do not fall for such services in the future.
- zango
  
  I faced the same problem with uvoipit. Call declined. Support is non-existent. Product sucks. Always stick to known products (google voice, yahoo voice, skype), never fall for cheap gimmicks – all they want is free cash.
  - http://truvoipbuzz.com Alok Saboo
    
    Thanks for sharing your experience..will surely help others!!
uVOIPit Team

Hello,

We can see that there are alot of issues people are facing. For all those customers who are having issues, please provide your account number and we will give you $3.00 free credit so you can try us one more time before giving up.

Please either email us your account number, or make a post here. We will do our best to help you.

Regards
uVOIPit Team.
- http://truvoipbuzz.com Alok Saboo
  
  Thanks for the note….meanwhile, hoping that you are able to sort out things at your end!!
- Sutanu
  
  Hi uVOIPit Team,
  
  I have registered with you guys and paid 5USD to call to India. My account shows that I am having 5USD balance. But still I am not able to see my SIP settings at all. I raised support request through my account and also sent a mail to support@uvoipit.com, still no response.
  
  According to your website I am supposed to receive the reply within 24 hours. But it has been more than 48 hours.
  
  Please take action.
  
  My login id is sutanu (at) gmail (dot) com
  - http://truvoipbuzz.com Alok Saboo
    
    I hope they respond to your request….
    - Sutanu
      
      No Alok, It has been more than a week, no response from them.
      
      uVOIPit team,
      Are you seeing this?
      And why my posts in facebook discussion page are being deleted?
      - http://truvoipbuzz.com Alok Saboo
        
        I am very sorry to hear that uVoIPit is not responding to your queries and even bad that they are deleting your posts from their Facebook page. I am sure that such bad customer service will cost them dearly. The good thing is that this page ranks very high for “uvoipit review” so people looking for some feedback about them will realize that uVoIPit does not deserve their business. Spread the word….you are welcome on TruVoIPBuzz’s Facebook page.
http://truvoipbuzz.com Alok Saboo

Please be careful with their offer. The effective calling rate is around 1.4 cents per minute. Also, receiving calls from India is NOT FREE.
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uVOIPit Team

Thanks Alok,

We have launched a Facebook page at http://www.facebook.com/pages/UVoIPit/151954548186397

We are giving away many vouchers for free credit every day. Hope everyone can join us there.

Regards
uVOIPit Team.
Tont

Hi
Service did not work with me but customer service has send me details , I am good now making quality phone calls
Sandip

Hi,
Daily I am sending this message to support team of uVoipIt. But they are not providing voip settings. Please solve this problem.
No action has been taken yet. My account name is kothari_sandip@yahoo.com. I purchased a $5.0 cridit today. Than also I am not able to see Voip settings. That page mentioned that VoIP settings would be available after making a payment. Please resolve this issue and provide me VoIP settings.

with regards,
Sandip
- http://truvoipbuzz.com Alok Saboo
  
  Thanks for sharing the feedback. I hope your issues are resolved…
Abbas Ali

Same here. Registered with them but cannot call. All support requests are being ignored and remain unanswered. This is a hoax and a way to rip off your money. DO NOT buy their services and get cheated as I was.
- Noman M
  
  Abbas you are absolutely right. I added $10 credit and service is not working at all. I should have searched regarding this service before purchasing the credit.
  
  Anyways I’ve filed a paypal claim and these guys will be taken care of. Seriously how can a person advertise stuff on the internet when they can’t deliver it,
  
  Very bad service. Unable to use it at all. For last half an hour I have been trying to make a call. I even called their US access number and it gives the same error. Number is not available.
  
  People please don’t by any credit. This is a rip off.
  - http://truvoipbuzz.com Alok Saboo
    
    Thanks a lot for your feedback, appreciated!!
    
    Such feedback is invaluable in terms of preventing users for falling for such services.
Windowsxp2065

hi brother
not call from my account pakistan canada usa
whyyyyyyyyyyyyy
plz ans mee
Max

Hello,

UVoIPIT is the worst ever VOIP service I have tried. I have been trying to see for last 3 months that there might be a day when their service will improve but it never happened. I am unable to make any call any where(90% of the times). I have tried to contact their support but there is no way other than creating a ticket online so I have atleast 3 tickets at different times but there is no response from them. Worst.
- http://truvoipbuzz.com Alok Saboo
  
  Appreciate your feedback…thanks!!
Colonel Kaku

I created an account & used it to make international calls for 3 days which worked in March 2011. Only problem is the call would be dropped a bunch of times which really sucks for the person you are calling. It is true they charge you for dropped calls & do not refund anything even if you have 5 calls which last 1 second each. However, unlike many other phone companies, there is no connection fee. If you try to call but hang up after 8 rings with no answer they do not charge you for attempting to call.
Since it worked for cheap rates, I added another $20 to my account, however I was able to travel to my friend & did not need the service for several months. They answered in email, my balance has NO expiration date, so I left it there for future use. I notice in December 2011, they stole my balance June 2011 with no reason or reply to my support ticket! I now missed my scheduled call Jan 2012, because I depended on their word that my balance would be there.
I knew if there was a problem, I would just add more funds & sort it out later; BUT at the moment they also are NOT accepting new payments while they “rebuild their site” causing me to be unable to call when I needed to. I had no time to create an alternative with a new site.
When I was having trouble in March 2011 as a new customer, I received 3 or 4 emails from support team to help me. I was very happy with their replies & attention which is why I added another $20 to my balance. Now I am very upset & feel stolen from, as I have received zero info, zero replies, & zero action regarding my missing balance of $26.51.

account user: ColonelKaku@hotmail.com
- http://truvoipbuzz.com Alok Saboo
  
  I am sorry to hear about your loss and I hope that you are able to recover your money. uVoIPit needs to seriously work on its quality (see some of the other comments in this thread) to be able to attract any business.
  
  This is also a good time for me to remind others to be cautious with their investments in uVoIPit.