You are right, even I am not satisfied with Jim’s response. I do not think that is the way to treat the old users. But if that is the way they think, there is little we can do about that.

… still they don’t give me as an old user the same as a new user.

Admit it. They just don’t want to spend the money on old users. It’s a marketing budget thing. Budget is only available for getting new users but not create loyalty.

And don’t offer a “chance” to win free credits. Just give them for FREE to your old users!

You are correct all new members are granted a complementary Premium Membership, which includes free jax, 250 SMS messages, VM downloads, and other benefits, although this is a 30-day trial. We agree that it is extremely important to reward older users for their loyal patronage. In fact, it was with this intention that our Premium Membership program was setup.

Each month, we also grant complementary Premium Memberships to our most valuable members. The great thing is that existing members can be selected to receive a free Premium membership each month by simply using jaxtr.

Members become eligible for making calls, sending invites, and using café jaxtr. Unfortunately, depending on the number of eligible members, we can not guarantee Premium Membership to each existing member.

We also continue to revise and update the Premium Membership program based on member feedback and effectiveness. It’s a dynamic process, so your feedback is very helpful as we develop our services and customer programs. Feel free to shoot your comments my way anytime.